Shipping policy

Shipping

Shipping Information

  1. Order Processing Time

    • Orders are processed within 1-5 business days after payment is verified.
    • During peak seasons or sales events, processing may take longer.
  2. Shipping Times

    • Standard Shipping: Estimated delivery within 7-21 business days.
    • Delivery times may vary depending on your location and the availability of the product.
  3. Shipping Destinations

    • We ship worldwide to most countries.
    • Certain regions may have restrictions due to logistical limitations.
  4. Shipping Costs

    • Shipping costs are calculated at checkout and depend on the weight, size of the product, and destination.
    • Free shipping should be available for most orders as a special promotion of our store

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
  • Please note that tracking information may take 1-5 business days to update.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties and taxes based on your country’s regulations.
  • Customers are responsible for paying these fees directly to the customs office or delivery service.

Delayed or Missing Shipments

  • If your order has not arrived within the estimated delivery time, please contact us at podpora.kdorders@gmail.com
  • We will assist you in tracking your package and resolving any issues.

Address Errors

  • Please ensure your shipping address is complete and accurate at checkout.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns and Refunds

  • For details on returns, exchanges, or refunds, please refer to our Return Policy

Contact Us

If you have any questions or concerns about shipping, feel free to contact us at:

  • Email: podpora.kdorders@gmail.com
  • Live Chat via our online store